Privacy Policy

At Rivato, your trust is our top priority. This Privacy Policy outlines how we handle your personal information while using our vehicle, driver, and travel service platform. We aim to be transparent and respectful of your data privacy at every step.

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1. Information We Collect

• Location Data (Fine & Coarse): We collect your precise location data to:
  • Match you with nearby taxi drivers or service providers.
  • Calculate travel distances and fares accurately.
  • Show relevant service providers in your vicinity.
  This data is collected when the app is in use and, depending on your settings, in the background for driver tracking.
• Camera & Storage (Media): We request access to your device camera and gallery to allow:
  • Uploading profile pictures.
  • Submitting verification documents (e.g., Driver License, vehicle papers).
• Personal Details: We collect your name, email address, mobile number, and gender to create your account and facilitate service bookings.
• Device & Notification Data: We collect device identifiers (FCM Token) to send you real-time updates about your ride requests, bookings, and important service announcements.

2. How We Use Your Information

• To connect users with drivers and service providers efficiently.
• To process payments securely via Razorpay.
• To verify the identity and credentials of drivers for safety.
• To improve app performance and user experience through analytics.

3. Third-Party Services

• Razorpay: For secure payment processing. We do not store your banking details.
• Google Maps / OpenStreetMap: For location services and navigation.
• Firebase: For notifications and analytics.
• Legal authorities if required by law.

We do not sell or rent your personal data to any third party.

4. Permissions Usage

By using Rivato, you consent to the following permissions if enabled:

• Location: Essential for booking rides and finding services.
• Camera/Storage: Essential for profile management and verification.
• Notifications: Essential for status updates on your requests.

5. Payment Processing

All payments in Rivato are processed through Razorpay. Razorpay complies with all required data protection standards including PCI-DSS. We do not collect or retain any payment credentials.

6. Data Security

We take appropriate security measures to protect your data against unauthorized access, alteration, disclosure, or destruction.

7. Data Retention

We retain your information only for as long as necessary to provide you with services, comply with legal obligations, or enforce our policies. You can request account deletion via the app settings.

8. Your Consent

By using Rivato, you agree to the collection and use of your information as described in this Privacy Policy.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be reflected on this page with a new revision note and updated practices.